About Shipping

【Shipping fee】

Japan:
* Nationwide Flat Rate: 450 yen
* Free Shipping for Orders Over 6,000 yen (Including Tax)
 
East Asian Region:
* Free Shipping for Orders Over 15,000 yen
* 700 yen for Orders Under 15,000 yen
 
Other Countries and Regions:
* Free Shipping for Orders Over 15,000 yen
* 3,000 yen for Orders Under 15,000 yen


    ▼About the product delivery period

    • Products will be shipped within 7-45 business days after payment, excluding weekends and holidays (actual delivery time is 5-14 business days).

    • Delays may occur due to unforeseen circumstances, such as production status, holidays, weather, customs procedures, and more.

    • Contact customer support if you do not receive a delivery notification or other communication.

    • Date and time requests cannot be accepted due to the nature of international shipping.

    • Each product is purchased and inspected by a local commissioned company before being sent to the customer.

    • All products will be shipped with a tracking number.

    • The delivery company will be Yamato Transport or Sagawa Express within Japan. (cannot be specified)

    • It will be shipped in simple packaging. Shoes and accessories may not come with a box.

    • In order to protect personal information and go paperless, we do not enclose a statement of delivery.Please check it by yourself from the order confirmation.

    • Because it is an international shipment, the contents may be checked by customs.
      At that time, there may be evidence that there is a hole in the bag or that it has been opened. Please note that this can occur with imported products in general.

    • If the customer is absent, the delivery company will contact you with an absence notice. Please request redelivery by yourself from the notice of absence. Products that have passed the storage period will be discarded, so we cannot accept any correspondence such as re-shipment or refund. If you contact us before disposing of the item, you can resend it by transferring the return shipping fee + re-shipping fee + handling fee (depending on weight and distance).

    • Please be assured that your personal information will not be used for anything other than shipping work. privacy policy
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    [Flow from order to delivery]
Order
　↓
Confirmation of payment
　↓
Our order (procurement and acceptance inspection)
　↓
International delivery (direct delivery from China to customer)
　↓
Customs clearance
　↓
Arrival
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