Please read before purchasing
Welcome to Bloemen!
Thank you for choosing us as your shopping destination. To ensure a worry-free shopping experience, please read the following information carefully.
▼ Summary
- Please carefully review your order before checking out to ensure that the items and quantities you have selected are correct.
- Once your order is placed, it cannot be changed or cancelled.
- If you notice any issues with your order upon delivery, please contact us within 3 days.
▼ About Shipping
Japan:
* Nationwide Flat Rate: 450 yen
* Free Shipping for Orders Over 6,000 yen (Including Tax)
East Asian Region:
* Free Shipping for Orders Over 15,000 yen
* 700 yen for Orders Under 15,000 yen
Other Countries and Regions:
* Free Shipping for Orders Over 15,000 yen
* 3,000 yen for Orders Under 15,000 yen
- Products will be shipped within 7-45 business days after payment, excluding weekends and holidays (actual delivery time is 5-14 business days).
- Delays may occur due to unforeseen circumstances, such as production status, holidays, weather, customs procedures, and more.
- Contact customer support if you do not receive a delivery notification or other communication.
- Date and time requests cannot be accepted due to the nature of international shipping.
- Each product is purchased and inspected by a local commissioned company before being sent to the customer.
▼ Payment
・Credit card (VISA/MASTER/American Express/JCB)
・Apple Pay
・Amazon Pay
・Google Pay
・Paidy
▼Cancellations, Returns and Refunds
[About cancellation]
- Cancellation of orders is not possible after the order is placed.
- Orders to overseas manufacturers are processed as soon as the customer places an order. Import customs clearance fees and purchase fees are incurred at the time of purchase, therefore cancellations are not possible even before the product is shipped.
Please double-check the details before making the payment.
[About returns]
- Returns for customer convenience are not accepted.
- If there is a delivery error or initial defect, please contact us within 3 days.
- We will handle the issue based on our return policy.
- Please refer to our refund and return policy for details.
▼About Bloemen
Our store is a Japanese company that primarily serves the Japanese market. We carefully select and offer products manufactured in China and South Korea. Every product undergoes meticulous inspection by our specialized team to ensure quality, and then they are shipped directly from China to our customers.
▼Inquiries
Please click here .
▼Frequently Asked Questions
▼ About the product
Please note the following points regarding our overseas products:
Accessories:
- Color irregularities in resin or bead products
- Distortion in stud earring shafts
- Minor specification changes due to reproduction
- Paint overflow
- Small stains or scratches during manufacturing process
Clothing:
- Wrinkles from transportation
- Embroidery misalignment, fraying, and small stains or scratches during manufacturing process
- Slight fading and color loss
- Glue overflow
- Chalk marks (can be removed by washing)
- Loose buttons
- Minor specification changes due to reproduction
Please note that differences in color may occur due to factors such as the photography environment and the customer's monitor settings.
[About washing clothes]
- Gently handle your clothing items through dry cleaning or hand-washing based on your own judgment.
- To prevent color bleeding, we recommend avoiding washing with other clothes.
- Please be careful of physical contact that may cause color transfer.
[About care for accessories]
- Avoid storing accessories in direct sunlight or in hot places.
- When sweat, moisture, or oil accumulates, please clean them carefully with a soft dry cloth. Especially, sweat and oil can cause damage to accessories due to their chemical components, so please make sure to wipe them off carefully.
- Please handle accessories carefully to avoid falling or impact damage.
- Do not wear accessories while bathing, in hot springs, or in pools as it may cause damage to the products.
- It is recommended to store accessories in an enclosed bag if not used for a long time. This helps prevent tarnishing due to oxidation and scratches caused by accessories rubbing against each other, making them last longer.
- Gold-coated products have a thin film coating on top of brass, silver, or other metals. As time passes or with repeated wear, the coating may peel off, revealing the base metal. To extend the life of the coating, please gently clean it with a soft dry cloth when moisture, oil, or sweat accumulates, and avoid using abrasive polishing agents that may cause the coating to peel off. Please note that our shop does not provide re-plating services to restore the shine of the coating.
- Our products undergo individual inspections to ensure quality before they are sold.
- If you receive a product with an obvious defect or if you receive the wrong item, please contact us within 3 days of receiving your order.
[About metal allergies]
- We cannot guarantee that products labeled as allergy-free will not cause allergies for everyone, as allergic reactions can vary from person to person, even if the materials used are non-allergenic or plated.
- Please note that we are unable to answer individual questions related to constitution, skin contact, sweat, moisture, etc.
- If you experience any skin abnormalities, please discontinue use immediately and consult with a specialist.
▼Email after completing an order
We will send you an automatic email after you place your order. In addition, we will contact you only by e-mail about other important information.
If you do not receive it, please check [Important] For customers who have not received an order confirmation email .
E-mail service provided by Japanese phone company cannot be used because there are cases where it is rejected by the spam prevention filter.
▼ Other notices
・All products will be shipped with a tracking number.
・In Japan, delivery will be handled by Yamato Transport or Sagawa Express (no specific courier requests can be accepted).
・For deliveries outside Japan, we will use EMS or local partnered courier services (no specific courier requests can be accepted).
・For deliveries outside Japan, we will use EMS or local partnered courier services (no specific courier requests can be accepted).
・It will be shipped in simple packaging. Shoes and accessories may not come with a box.
・In order to protect personal information and go paperless, we do not enclose a statement of delivery.
Please check it by yourself from the order confirmation.
・Because it is an international shipment, the contents may be checked by customs.
At that time, there may be evidence that there is a hole in the bag or that it has been opened. Please note that this is a phenomenon that can occur with imported products in general.
・If the customer is absent, the delivery company will contact you with an absence notice.
Please request redelivery by yourself from the notice of absence.
Products that have passed the storage period will be discarded, so we cannot accept any correspondence such as re-shipment or refund.
If you contact us before disposing of the item, you can resend it by transferring the return shipping fee + re-shipping fee + handling fee (depending on weight and distance).
・Please be assured that your personal information will not be used for anything other than shipping work.
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[Flow from order to delivery]
Order
↓
Confirmation of payment
↓
Our order (procurement and acceptance inspection)
↓
International delivery (direct delivery from China to customer)
↓
Customs clearance
↓
Arrival
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Thank you for reading to the end. We hope you continue to enjoy shopping at Bloemen!